Transparent pricing for music tutors

📅 Billing period

Your subscription is billed monthly in advance. The first charge occurs when you complete checkout after creating your account.

Subsequent charges occur automatically on the same day each month (e.g., if you subscribe on the 15th, you'll be charged on the 15th of every month).

🔄 Automatic renewal

Your subscription automatically renews each month unless you cancel. We'll charge the payment method you provided at signup.

You'll receive an email receipt after each successful payment. If a payment fails, we'll notify you immediately and retry for up to 14 days.

🚫 Cancellation procedure

You can cancel anytime from your teacher dashboard:

1. Sign in and navigate to Settings
2. Click "Manage subscription"
3. Select "Cancel subscription"
4. Confirm your cancellation

When you cancel:

• Your access continues until the end of your current billing period
• You won't be charged again
• Your data is retained for 90 days in case you want to resubscribe
• You can request immediate account deletion if preferred
• Fees already collected remain payable and are not refunded

💰 Refund policy

No refunds are offered under any circumstances. By starting a subscription you irrevocably waive any right to refunds, reversals, or chargebacks for fees already collected.

If you cancel, your access continues until the end of the current billing period and then stops. Payments already taken remain payable and will not be credited, prorated, or refunded.

Chargebacks for valid invoices result in immediate suspension. We provide extensive sandbox previews and documentation so you can evaluate the product before committing.

💳 Payment methods

We accept all major credit and debit cards through our secure payment processor, Stripe:

• Visa
• Mastercard
• American Express
• UK debit cards

Your payment details are never stored on our servers – Stripe handles all payment processing using PCI-DSS Level 1 certified infrastructure.

Payment security & compliance:

• ✅ PCI-DSS Level 1 compliant (highest security standard for payment processing)
• ✅ 3D Secure (Verified by Visa, Mastercard SecureCode) supported
• ✅ Strong Customer Authentication (SCA) compliant under EU Payment Services Directive 2
• ✅ Encrypted transmission of all payment data (TLS 1.3)
• ✅ Fraud detection and prevention tools monitor all transactions

By subscribing, you agree to Stripe's Privacy Policy and Stripe Consumer Terms.

📊 No hidden fees

What's included:

• ✅ All platform features
• ✅ Unlimited pupils and schools
• ✅ Secure file storage (fair use policy applies)
• ✅ Software updates and improvements
• ✅ Email support

No extra charges for:

• ✅ Adding more pupils
• ✅ Sending invoices
• ✅ File uploads (within reasonable limits)
• ✅ Parent or pupil accounts

Fair use policy: Storage is limited to 5GB per teacher account. Files must comply with our Acceptable Use Policy (no pirated content, no illegal material).

🏢 Enterprise admin tier

The enterprise admin plan is designed for Multi-Academy Trusts, peripatetic agencies, and franchise studios that oversee multiple teachers.

• Tier 2 (£80/month) includes one enterprise admin seat plus up to 10 linked teacher accounts
• You can upgrade to Tier 3 (Enterprise Unlimited) for £150/month directly inside the enterprise admin dashboard; the change takes effect immediately with Stripe proration
• Teachers continue on the standard £10/month plan — the enterprise fee unlocks governance tooling and centralised billing
• Enterprise admins can enforce policies (2FA, retention limits, required templates) across all connected schools
• Centralised billing ensures one invoice and one payment method for the entire organisation, even after upgrading tiers

🔒 Payment failed?

If your payment method is declined:

1. You'll receive an email notification immediately
2. Your access continues for 48 hours
3. We automatically retry payment daily for 14 days
4. You can update your payment method anytime from the dashboard or resubscribe page
5. After 14 failed attempts, your subscription is cancelled and access is suspended

You can resume your subscription anytime by updating your payment details.

⚖️ Billing disputes & chargebacks

Contact us first: If you believe a charge is incorrect, please email NBE@nugentweb.online before disputing the charge with your bank.

We will investigate billing errors and issue refunds where appropriate within 5-7 business days.

Chargebacks:

• If you initiate a chargeback with your bank/card issuer, your account will be suspended immediately pending investigation
• We comply with Stripe's chargeback policies and provide evidence to card networks for legitimate charges
• Fraudulent chargebacks (for services you received and used) may result in permanent account termination
• You remain liable for chargeback fees (typically £15-25) where disputes are found in our favor

To prevent unauthorized charges:

• You can cancel your subscription anytime from your dashboard (no charges after cancellation)
• Update or remove payment methods via Settings → Manage Subscription
• Monitor email receipts after each monthly charge
• Review subscription status regularly in your dashboard

📜 Free trial?

We do not offer a free trial or grace period. Please use the public sandbox preview or our free metronome & practice tools to review key workflows before subscribing.

Subscribing confirms you accept that all fees are final and non-refundable.